onderwerp Re: login in Abonnement

Verification My Ziggo doesn't work due to old mobile phonenumber

gittalexa — Mon, 02 Dec 2024 09:35:35 GMT

can not log into my ziggo and cant reach customer service on the phone

the problem involves the sms code that is sent to an old number, I changed it last week on the website but when I try to login now, the sms is STILL sent to the previous phone number... unacceptable and very frustrating service.

Customer number: GA Korpos

Please help me either turn off the sms code verification, either DO apply the change of phone number that was done last week, thank you in advance

even to create this topic took me ages (got following error again and again
'Your post has been edited because invalid HTML was found in the body. The invalid HTML has been removed. Review the post and resubmit if you are happy with the result.')

cant wait to cancel my subscription with Ziggo and switch to another provider

** Moderator: deleted the customer number because of privacy reasons **

Re: login

Krista — Tue, 03 Dec 2024 10:03:38 GMT

Good morning! Welcome to the Community @gittalexa

What an annoying situation! Especially since you've already spent so much time on it. Do you want to add your zip code, house number and telephone number to your community profile? This is only visible to moderators. Then I will help you further.