onderwerp Re: Customer Care Email address in Abonnement

How can I e-mail Ziggo?

navinp — Thu, 13 Nov 2025 10:51:32 GMT

Hello, I have taken a new subscription to ZIGGO. They sent me 2 Modems (2 separate packages) by PostNL.

I need only one. I tried calling them but the menu is only in Dutch and I am new to Netherlands hence cant understand it. Is there an email ID that I can write them on? I searched a lot on their website but there is no such string. I'll appreciate your response, thanks.

Re: Customer Care Email address

tt14111 — Wed, 12 Nov 2025 14:55:59 GMT

Customer support cannot be contacted by e-mail. You may use chat instead.

A customer account is normally limited to one modem, therefore two separate accounts may be active on your address for some reason. Returning a modem (Ziggo apparaten terugsturen | Klantenservice | Ziggo) should automatically cancel the internet subscription it is assigned to, however I suggest having a community moderator (Ziggo employee) or customer support perform further investigation.

Re: Customer Care Email address

navinp — Wed, 12 Nov 2025 19:30:52 GMT

Thanks for the response.

How do I request a Ziggo employee/customer support to perform further investigation?

Re: Customer Care Email address

tt14111 — Wed, 12 Nov 2025 19:37:43 GMT

I recommend chatting to customer support to have this resolved as quickly as possible.

Re: How can I e-mail Ziggo?

navinp — Thu, 13 Nov 2025 15:01:52 GMT

Hi, thanks for responding again, strangely there is no chat option on Vodafone Ziggo App. Their website doesn't have it as well.

Re: How can I e-mail Ziggo?

tt14111 — Thu, 13 Nov 2025 15:03:35 GMT

The chat option in the Vodafone & Ziggo app is currently unavailable due to maintenance. The website does offer a chat option at https://www.ziggo.nl/klantenservice/contact/chatonly.