onderwerp Re: Unfriendly call from +31304101138 in Abonnement

Gebeld door +31304101138. Is dit nummer van Ziggo?

RiskyDeem — Wed, 01 Apr 2026 05:37:36 GMT

I received a call offering to extend my contract. I explained that I had already extended it myself 2 months ago.

They then asked me to confirm my postcode. I provided my current postcode, which is the one listed in my Ziggo account. The operator told me it was incorrect.

I assumed this was a call from one of Ziggo’s partners using outdated data. I explained that I had already informed Ziggo about my move and had extended the contract through my account.

The operator then insisted that I call customer service to report my move. When I asked why, given that Ziggo already has my updated address, she raised her voice and repeated that I still had to call. I raised my voice as well and said I didn’t have time for that. She ended the call.

Contacting customer service has become quite difficult. The chat option is unavailable, the phone system is only in Dutch, and understanding spoken information in Dutch is still challenging for me. Being asked to make an additional call to report something I have already updated in my account feels unnecessary, especially in 2026.

Re: Unfriendly call from +31304101138

Bert — Tue, 03 Mar 2026 12:38:17 GMT

Goed dat je je postcode en huisnummer in je VodafoneZiggo community profiel hebt staan, deze zijn niet openbaar te zien, dan kunnen gelijk de juiste gegevens erbij gepakt worden door een VodafoneZiggo forum medewerker die de nodige actie kan ondernemen.

It's good that you've included your postal code and house number in your VodafoneZiggo community profile. These aren't publicly visible, so a VodafoneZiggo forum member can immediately retrieve the correct information and take the necessary action.

Re: Unfriendly call from +31304101138

RiskyDeem — Tue, 03 Mar 2026 12:55:36 GMT

Oh, here my postcode was old 😃
Just updated my community profile to the new one to match my Ziggo account.

Re: Unfriendly call from +31304101138

Dennis — Wed, 01 Apr 2026 05:36:50 GMT

Hi @RiskyDeem and good of you to contact us in this way. The number is not familiar. I am also not seeing a log in our system regarding the call. Also, without going into to much detail, to protect your privacy. I can indeed confirm, your contract is extended and this has been included with a move order.

We are going to investigate the number, and will check this internally. Thank you again for letting us know!

Update: This number is been used by one of our partners (ATM).

Re: Unfriendly call from +31304101138

RiskyDeem — Mon, 09 Mar 2026 14:20:22 GMT

That's very strange.

They knew my name, that I had a contract with Ziggo, and even my old postcode. (And my phone number, obviously).

How could this have happened?

In addition, in the neighbouring thread, your colleague @Alex wrote that one of your partners uses the range from 03041011 01 to 03041011 31.
Perhaps they expanded the range they use? Or did they bring in subcontractors for this task?

If it wasn't them, the fraudsters somehow got hold of my data and spoofed the number range of one of your suppliers.

Re: Unfriendly call from +31304101138

RiskyDeem — Mon, 09 Mar 2026 14:25:13 GMT

That's very strange.

They knew my name, that I had a contract with Ziggo, and even my old postcode. (And my phone number, obviously).
How could this have happened?

In addition, in the neighbouring thread, your colleague @Alex wrote that one of your partners uses the range from 03041011 01 to 03041011 31.

Perhaps they expanded the range they use? Or did they bring in subcontractors for this task?

If it wasn't them, the fraudsters somehow possessed my data and spoofed the number range of one of your suppliers.

Re: Unfriendly call from +31304101138

Siem5 — Mon, 09 Mar 2026 14:49:25 GMT

Hoi ik ben ook zojuist gebeld door dit nummer. Met de vraag naar mij ervaring als ziggo klant terwijl al 3 maanden geen klant meer ben?! Vind het wel verdacht!

+31304101138