onderwerp Re: Cancellation date of my subscription in Archief

Cancellation date of my subscription

MarcosBA — Thu, 11 May 2023 08:16:42 GMT

Good morning,

First of all, sorry to write in english but my dutch is not enough good for this topic.

Recently I filled up the form to cancel my subscripcion, and I got the email that my subscription is going to end... in 6 months! I have been with Ziggo for many years already, and the reason of cancellation is because I am moving on to a different country. So I do not understand at all why, if I requested it yesterday, my cancellation date is set for 10-11-2023.

The date I am moving on is the 31th of May. I can provide proof of my new job contract in the other country and also I have de-registered in Netherlands already. Please, help me with this issue.

Reference for my cancellation:

Klantnummer: 17417899

Kenmerk: TMPLT533_NL

Re: Cancellation date of my subscription

User68269 — Thu, 11 May 2023 08:36:21 GMT

google translate.

Re: Cancellation date of my subscription

Bert — Thu, 11 May 2023 09:22:03 GMT

@User68269 schreef:

google translate.

@User68269 Als Google Translate het goed zou doen met bepaalde begrippen in het Nederlands is dat een optie, maar dat is (nog steeds) niet het geval en dat kom ik met regelmaat tegen en Engels is gelukkig geen enkel probleem op dit help forum en kan hier iedereen goed geholpen worden in welke taal dan ook.

Re: Cancellation date of my subscription

Bert — Thu, 11 May 2023 09:23:12 GMT

A Ziggo moderator will come by here soon to look at your problem and take the necessary steps.

Make sure your zip code and house number are in your Ziggo community profile, these are not visible to the public, so that the correct data can be accessed immediately.

After clicking on the link below, scroll down the page a bit:
https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Cancellation date of my subscription

Jamyla — Thu, 11 May 2023 11:53:50 GMT

Goodafternoon @MarcosBA

I do get your doubts about the cancellation date.

At november 2022 you have changed your internet subscription with a added discount for 6months. Thats why we have extended your contract for another year, cause that is de term for the discount. We also have confirmed this to you by e-mail at that time.

In case of termination because of leaving the county, you can cancel earlied before your end data by sending us a proof of leaving the Netherlands for example by MijnOverheid

Re: Cancellation date of my subscription

MarcosBA — Thu, 11 May 2023 12:12:09 GMT

Oh so that's why, the increase speed... Honestly, I was not aware that would extent my contract 12 months more, but I guess that was my fault of not translating the whole document. And at that time, I did not know that I was going to leave Netherlands.

I have downloaded the information from MijnOverheid where it shows that I am not registered in Netherlands from 17th April. Where should I send it?

Thank you @Jamyla

Re: Cancellation date of my subscription

Jamyla — Thu, 11 May 2023 12:36:55 GMT

You can send me a private message @MarcosBA and upload the file as PDF 🙂

Once I've received the form I will process the cancellation for you.

Re: Cancellation date of my subscription

Jacob — Thu, 11 May 2023 14:52:49 GMT

@MarcosBA Thanks for the details. I can get by with that. Just for the ultimate certainty, so that we do not make any mistakes: all services will stop at your current address as of May 31, there is no question of someone who still has to take over the services there?

Re: Cancellation date of my subscription

MarcosBA — Thu, 11 May 2023 15:47:12 GMT

Exactly, I would like to stop all the services on May 31. Thank you for confirming.

One last thing, I would like to send the modem that day. Will I receive the instructions to return it before that date?

Thank you again @Jacob @Jamyla

Re: Cancellation date of my subscription

Jacob — Thu, 11 May 2023 16:01:10 GMT

@MarcosBA Then we'll arrange that, all right. It is true that I do not see your address anywhere. Can you add this to your profile? You can do that here.

Re: Cancellation date of my subscription

MarcosBA — Thu, 11 May 2023 16:30:28 GMT

@Jacob I have just added it!

Anything else from me? Will I receive an email about the end date change? Thanks!

Re: Cancellation date of my subscription

Danitsja — Fri, 12 May 2023 07:12:39 GMT

Good morning @MarcosBA, clearly! I have put in a cancellation for 31-05, on that day the subscription will be terminated. You will receive a confirmation of the cancellation within 24 hours, which will also indicate what you can return to us.

Now I see that you only have a modem, so if you have the old box, it can be returned to a PostNL service. If you do not have a box, a return box will be sent within 7 working days after the cancellation date. Keep the proof of shipment that you receive from PostNL. If you have any questions, feel free to ask! Otherwise I wish you a wonderful day.

Re: Cancellation date of my subscription

MarcosBA — Sat, 13 May 2023 07:52:29 GMT

Thank you so much for your help, everyone. I am pleased that we reached an agreement for the cancellation date!

I still haven't received any new email about the new cancellation date, but I hope everything is set up correctly, and I have considered this issue as solved.

Have a nice and sunny day 🙂

Re: Cancellation date of my subscription

MarcosBA — Mon, 15 May 2023 07:22:21 GMT

Good morning!

Just checking.. but I have not received any further email from Ziggo regarding the new cancellation date. And I just want to know if this topic is closed or there is still something pending.

Could you check that everything is in order? Thank you

Re: Cancellation date of my subscription

Renata — Mon, 15 May 2023 08:39:11 GMT

Hi @MarcosBA
Thanks for contacting again, and I'm so sorry you still haven't received a confirmation about the cancellation. I've immedaitely checked it and unfortunately the cancellation hasn't been approved yet. Therefor therefore I have placed the order (the cancellation) again and I assume that you will receive confirmation by e-mail within 24 hours that it will be terminated on the 31st of May. If you haven't received anything by tomorrow, will you let me know?

Re: Cancellation date of my subscription

MarcosBA — Tue, 16 May 2023 17:31:59 GMT

Hi @Renata ,

I think 24 hours has already passed, but still no email from Ziggo 😞

Hope you can help me to clarify this.

Thank you

Re: Cancellation date of my subscription

Jacob — Wed, 17 May 2023 06:52:56 GMT

@MarcosBA I think I already understand what's going on. The cancellation was previously made here, with a confirmation sent. That did not go well at the time, because you wanted to see the cancellation date adjusted.

That's settled, I see that. The system just does not send another confirmation. So: nothing wrong, the cancellation per 31 May has been implemented!

Re: Cancellation date of my subscription

MarcosBA — Wed, 17 May 2023 07:00:17 GMT

Thank you everyone!

Re: Cancellation date of my subscription

MarcosBA — Tue, 23 May 2023 09:13:39 GMT

Good morning @Jacob @Renata @Danitsja @Jamyla

Today I got charged in my bank account the factuur for June, or at least, it look like that because it says "Pakket van 1 juni t/m 30 juni".

So it looks like my contract is still on and the termination date is not set for 31/05/2023. So please, if we could close this topic, return the june subscription, and send me the instructions to return the modem (I have the original box, I only need the shipment confirmation).

Thank you

Re: Cancellation date of my subscription

Marije — Tue, 23 May 2023 09:26:32 GMT

i can imagine that shocks you quite a bit, @MarcosBA . Still nothing to worry about though. The invoices do indeed run through until the actual cancellation has happened. Meaning that you've now indeed received an invoice with the subscription costs for June, because the cancellation hasn't happened yet.

The cancellation is still set for the 31st of May. After the 31st of May, any charges that were made after that date will automatically be refunded. You'll receive a final invoice for this, in which the amount charged for June will be refunded to you.