onderwerp Re: Vodafone and Ziggo extra tv package doesn't work in Archief

Vodafone and Ziggo extra tv package doesn't work

rkolesnyk23 — Thu, 02 Nov 2023 20:05:27 GMT

Dear Ziggo,

As I have both Vodafone and Ziggo contracts, I have been using the extra tv package 'Ziggo Sport Totaal' since September 25th. However, on the 31st of October the extra tv package has been suddenly deactivated and it does not seem possible to reactivate it again via the website/app (please see the attachment). Could you please help to resolve the issue or let me know what steps I should take to do this? Thank you.

Best regards,

Roman

Re: Vodafone and Ziggo extra tv package doesn't work

Bert — Thu, 02 Nov 2023 20:06:41 GMT

A Ziggo forum employee will visit here shortly to look at your problem and take the necessary steps.

Re: Vodafone and Ziggo extra tv package doesn't work

Welmoed — Fri, 03 Nov 2023 14:09:57 GMT

Hi @rkolesnyk23, strange that the tv-package of Ziggo Sport Totaal suddenly stopped working.

I indeed see that the connection between your Vodafone and Ziggo account was lost but by the end of the day this was fixed. I made sure the tv-package is activated again and this will work within 24 hours. I'll send you an e-mail to confirm this.

Re: Vodafone and Ziggo extra tv package doesn't work

rkolesnyk23 — Fri, 03 Nov 2023 19:06:04 GMT

Hi Welmoed,

Thank you very much for fixing the issue. I have indeed received the confirmation email and can confirm that the package is working again.