onderwerp Re: Modem blinking with red light! DS scanning error in Archief

Modem blinking with red light! DS scanning error

Advait5598 — Fri, 05 Jul 2024 07:52:38 GMT

Hello all, I recently moved to a new house and opted for a Ziggo internet connection for the same. I checked on the Ziggo website with my post code and it said that Ziggo was available for my address. I received the modem and coax cable and tried installing it however I keep getting a red light blinking on the modem and the error in the gateway says as DS internet scanning error. Not really sure what it means. I tried restarting the modem and reattaching the coax cable however it doesn't change anything.

The port for the coax cable was available inside my house. The previous tenant however had KPN internet so does it have anything to do with this?

A technician is going to come and check it on Wednesday next week however I'm trying myself to make sure there is nothing wrong on my part. Any help will be appreciated thanks!

Re: Modem blinking with red light! DS scanning error

tt14111 — Fri, 05 Jul 2024 10:12:52 GMT

Continuous DS scanning indicates no signal. The main cable is likely no longer connected inside the street cabinet, the technician will reconnect the cable if necessary. This is completely unrelated to KPN, they use separate infrastructure.

To rule out a problem you can correct: could you post one or more pictures of the main coax outlet ('AOP') inside the meter cupboard or living room, including any splitter(s) and/or signal amplifier ('versterker')?

Re: Modem blinking with red light! DS scanning error

Welmoed — Sat, 06 Jul 2024 11:20:27 GMT

Hi @Advait5598, so sorry to read it isn't working right away.. as @tt14111 already mentioned it has nothing to do with the previous provider (KPN) in this case.

Glad to read there's a technician coming over next Wednesday to make sure everything works 🙂

If there's anything we can do for you please reach out again!

Re: Modem blinking with red light! DS scanning error

Advait5598 — Sat, 06 Jul 2024 11:26:29 GMT

Hello Tobias, please see the picture attached for the port.

Re: Modem blinking with red light! DS scanning error

tt14111 — Sat, 06 Jul 2024 11:30:12 GMT

The outlet (btv 01-SET) is up-to-date and appears to be the AOP (main outlet), assuming no other outlet is present inside the meter cupboard. You have connected the modem correctly, the main cable to the AOP is likely no longer connected in the street cabinet, the technician will take care of this.