onderwerp Re: Whats is the status of my order? in Archief

Whats is the status of my order?

samilcan1 — Mon, 11 Mar 2024 15:15:51 GMT

My order number is : 460868661

I replied the ID email and got "We have approved the order." answer.

But, my order status is: "Your order has been checked by us and is being further processed " for days 😕

Could you please help me about it?

Kind regards,

Re: Whats is the status of my order?

Cecilia — Tue, 12 Mar 2024 06:29:57 GMT

Hi @samilcan, welcome here.

The order is been approved and the number is waiting for activation. Unfortunately I can't help you further with this, so I would advise you to call the department 'Status Order' for more information. You can call them on 0800-0560.

Re: Whats is the status of my order?

samilcan1 — Tue, 12 Mar 2024 08:23:12 GMT

Hi @Cecilia ,

Thanks for your quick response. 🙏 What was the "number is waiting for activation" actually mean? Is there any action to take from my side?

Re: Whats is the status of my order?

Cecilia — Tue, 12 Mar 2024 13:08:45 GMT

@samilcan To be honest, I don't know why you still see 'Your order has been checked by us and is being further processed ". When I check the order it gives the notification that the validation is been approved. Normally the order will then be processed in 2 working days. Our department 'Status Order' can provide more information about this, because they can also check the backend systems. I shared the number with you in my previous message.

For now I just send an e-mail to the department, which received your e-mail with the copy of your ID, to provide me with more information. If I hear from them, I will let you know.

Re: Whats is the status of my order?

Cecilia — Wed, 13 Mar 2024 09:36:22 GMT

Hi @samilcan
I received an update. The order is been approved by credit assesment after sending your ID. However, The order remains stuck in the system. That's the reason why you still see: ''Your order has been checked by us and is being further processed ".

The department 'Status Order' can cancel this order and place a new one. This new order will then proceed without any problems. Unfortunately I can't do this for you through the Community. This needs to be done by 'Status Order'. Please call them on 0800-0560.

Re: Whats is the status of my order?

samilcan1 — Wed, 13 Mar 2024 12:43:41 GMT

Thank you @Cecilia 🙏