onderwerp Re: SIM shows NO Service in Archief

SIM shows NO Service

Mikevv1 — Wed, 28 Jan 2026 01:13:17 GMT

My number was previously part of a business pool. After retiring it was moved to a consumer Start M subscription. I am now abroad (Singapore) and my SIM shows “No service”, so I cannot receive calls or SMS.

Could you please check and correct the roaming provisioning on my SIM?
- Enable international roaming + roaming outside the EU
- Activate the IR/CAMEL roaming profile
- Re‑push the roaming profile to my SIM
- Check that no roaming block or €0

Since i cannot SMS or Call, how to contact the right person at Vodafone nl?

Mikevv1

Re: SIM shows NO Service

Wim C. — Wed, 28 Jan 2026 11:50:02 GMT

Hi @Mikevv1

Welcome to this customer-helps-customer forum, where I'm also a customer.

A Ziggo representative will find your message and can assist you further.

💡In the meantime, you can add your name and address to your profile. This way, Ziggo moderators will know who you are and how they can best assist you. Please note that your personal information is only visible to Ziggo employees. You can find your profile page here.

Re: SIM shows NO Service

Mikevv1 — Wed, 28 Jan 2026 13:21:28 GMT

Beste Wim, bedankt voor je reactie. Ik heb mijn profiel verder aangevuld. Hoop dat m’n probleem wordt opgelost

mvg Mike

Re: SIM shows NO Service

Ryan — Thu, 29 Jan 2026 12:19:15 GMT

Hello @Mikevv1 en welcome to the Community!
When we check around the network, I do see that the call option is not availble. To what precise network are you connected right now? You can check this via Go to your settings ----> mobile data ---> network operators. It is true that the data part does work from where you are?

Re: SIM shows NO Service

Mikevv1 — Thu, 29 Jan 2026 12:36:22 GMT

When I connect manual to e.g. StarHub or Singtel here in Singapore, it says No Service

Re: SIM shows NO Service

Mikevv1 — Thu, 29 Jan 2026 12:38:25 GMT

So No Service whatsoever, I have now an extra e-Sim for only data otherwise I can’t communicate

Re: SIM shows NO Service

Ryan — Thu, 29 Jan 2026 14:33:21 GMT

You do have an bundle to be able to call and use data outside of the EU? With us its called an Alles in 1 wereld bundle. Without it no bundle will work. On the other hand, the setting Roaming also needs to be on.

Re: SIM shows NO Service

Mikevv1 — Sun, 01 Feb 2026 15:02:07 GMT

Still NO SERVICE

I'm abroad and cannot call or SMS (full outbound failure)
Roaming is enabled on my device
I suspect backend provisioning / roaming flags not active

Vodafone need to check:
Roaming status on my subscription
Outbound SMS routing
HLR/HSS profile completeness
Whether my SIM is fully migrated

Re: SIM shows NO Service

Dennis — Mon, 02 Feb 2026 10:29:52 GMT

Hi @Mikevv1, the above has been checked and is fine. I did notice a part of the settings was still focused on the business part of the previous subscription. Which probably caused the issue. We have fixed this, usually you need to turn of your phone for 30 seconds. If that is not enough. Also do a network reset in your phone settings. Curious about how it is going now?

Re: SIM shows NO Service

Mikevv1 — Mon, 02 Feb 2026 15:10:32 GMT

To everyone

Problem is fixed, Vodafone set my roaming settings only for Europe now changed to World.