onderwerp Re: Scammed by ZIGGO in Archief

Scammed by ZIGGO

modone — Tue, 21 Apr 2026 15:04:59 GMT

Hello all,

I have huge concerns with Ziggo right now. I was connecting through message to get more information about my contract and improvements since we have recently got installed glassvessel in the neighborhood, and KPN is already offering that service so I thought I could see what Ziggo has in the area.

Unfortunately, I did not learn about it because I go SO annoyed at learning that I have a contract that goes until June next year. It seems I have signed a contract in June last year, when ZIGGO called me to tell me that my TV device was old and that they were going to sent me the new device with improved blablabla.

At that point, I thought it was an improvement I was getting without asking for it, but i was never informed in that conversation that it would be tide to a two year contract. The information was in the email, but of course I did not read that. I would expect that an honest company would tell you this, not hide it in the terms and conditions of a new device they wanted me to have.

I hope this is good information to someone else. Read every single word they send you

Re: Scammed by ZIGGO

Wim C. — Tue, 21 Apr 2026 15:33:07 GMT

Hi @modone

You write: “The information was indeed in the email, but of course I didn't read it. I would expect an honest company to tell you this, and not hide it in the terms and conditions of a new device they wanted to sell me.”

So the information was in the email. But if you did not read this email. What else can an honest company do to inform you?

I think your huge concerns with Ziggo seem unjustified to me.
Or have I missed something? 😳

Re: Scammed by ZIGGO

anoniemforum — Tue, 21 Apr 2026 15:42:30 GMT

did it concern a new television (screen) or a new media box? If it concerns a TV screen, then it is logical that you are bound by a contract

Re: Scammed by ZIGGO

modone — Tue, 21 Apr 2026 15:43:51 GMT

Well… you did miss the part that it was ziggo who called me… “ZIGGO called me to tell me that my TV device was old and that they were going to sent me the new device”. They called me, I did not called them… if you as a company call me to tell me that my TV control device is old and needs to be replaced by a new one, you need to tell me there in the phone call these terms about a 2 year contract… I did not call myself to ask for a change of device or update… if you call me and don’t mention that contract which is not minor, then you are playing with me… and they did, and they did well… i don’t need you to agree with me… i just wanted to express myself and let other a know and be aware… I didn’t read that attachment in the email cause I was expectong Ziggo to be an honest company.

Re: Scammed by ZIGGO

modone — Tue, 21 Apr 2026 15:59:19 GMT

Media box… I had appprently an old version, and they sent me the mini…

Re: Scammed by ZIGGO

Wim C. — Tue, 21 Apr 2026 16:02:29 GMT

@modone in your last posting I read two different things:

“ZIGGO called me to tell me that my TV device was old and that they were going to sent me the new device”.

“…tell me that my TV control device is old and needs to be replaced by a new one…”

Is this about a TV or just a remote control? Or is this about replacing a media box?
Please help me out and explain to understand what is happening.

Re: Scammed by ZIGGO

modone — Tue, 21 Apr 2026 16:27:14 GMT

sorry for the miss understanding but I was referring to the media box…

and my issue comes from a place that I thought ziggo was putting their customers

first, and i was wrong… back then I was surprised that they were

giving me this, and I thought “customer focus”… so now I know it was not that, I want everyone else to be aware

Re: Scammed by ZIGGO

Doman — Tue, 21 Apr 2026 17:47:13 GMT

@modone schreef:

I was connecting through message to get more information about my contract and improvements since we have recently got installed glassvessel in the neighborhood, and KPN is already offering that service so I thought I could see what Ziggo has in the area.

Unfortunately, I did not learn about it because I go SO annoyed at learning that I have a contract that goes until June next year.

There should an easy opt out option for you.

Because Ziggo has changed their "terms and conditions" recently, all customers should be able to cancel their running contracts without penalty/fees.

Ziggo Cancellation Issue

@nspoor schreef:

Ziggo is changing the terms and conditions, and as Ziggo itself states: Terms | Customer Service | Ziggo
Do you not agree with the updated terms and conditions? Then you can cancel your subscription for free up to and including April 30, 2026 via Cancel Subscription or by phone at 088 121 28 12.

Wijziging algemene voorwaarden

@RoWi schreef:
https://www.ziggo.nl/opzeggen

De online formulier die je hier vindt.

En goed nieuws de keuze optie is toegevoegd.

Reddit: Ziggo has updated its policy. Check it carefully. You have a chance to exit your contracts now, before 30 april.

Re: Scammed by ZIGGO

anoniemforum — Wed, 22 Apr 2026 00:42:33 GMT

which media box did you have that was too old?