onderwerp Re: Home internet slow connection in Internet

Home internet slow connection

FedericaMaf — Sat, 23 Apr 2022 17:13:47 GMT

Hello, I subscribed to Ziggo Internet Max 600 Mbit/s but the internet speed is actually way too slow.

I measured the internet speed over the past weeks and it is 100 Mbit/s on average. I tried both with WiFi and the ethernet cable and with several speed tester.

It is a huge difference, could you help me to improve that?

Thank you.

Regards.

Re: Home internet slow connection

tt14111 — Sat, 23 Apr 2022 17:39:55 GMT

Could you post one or more pictures of the AOP (main outlet near electrical meter/fuse box or in living room) and cables, plus splitter(s) and signal amplifier, as applicable?

Additionally, could you post the modem’s downstream/upstream data according to these instructions?

Re: Home internet slow connection

FedericaMaf — Sat, 23 Apr 2022 18:13:13 GMT

Hi Tobias, thanks for answering.

I'm not sure I've taken the correct picture. In that case, just let me know. 🙂

Re: Home internet slow connection

tt14111 — Sat, 23 Apr 2022 18:34:26 GMT

Downstream exhibits significant interference due to DVB-T, 4G and 5G ingress.

Please post one or more pictures showing how the modem is connected. The posted pictures only show the ISRA outlet, which belongs to another provider.

Re: Home internet slow connection

FedericaMaf — Sat, 23 Apr 2022 18:38:56 GMT

Here's the picture of the modem.

Re: Home internet slow connection

tt14111 — Sat, 23 Apr 2022 19:04:19 GMT

The outdated TV/R outlet must be replaced by a technician, especially since you are using a SmartWifi modem Giga.

A moderator (Ziggo employee) can schedule a technician appointment and will visit this topic within 1-2 days.

After the outlet has been replaced, please post the full downstream/upstream data once again, including the OFDM data (two tables below 'Canali 3.1 Downstream').

Re: Home internet slow connection

Meindert — Mon, 25 Apr 2022 08:02:16 GMT

Goodmorning @FedericaMaf , thank you for enlisting the help of our Community members if you run into this problem.

After seeing the photos and the advice from @tt14111, I scheduled an installation engineer for you to renew this main connection. We do not charge any costs for replacing our main connection.

You will receive a confirmation of this appointment in your email shortly. Are you not at home at the time that is now scheduled for you? No problem. You can easily reschedule this appointment in your own MijnZiggo account to a time slot that suits you.

Will you keep us informed of your experiences?