onderwerp Bridge mode activation support in Internet

Bridge mode activation support

JohnDoe03 — Sun, 05 Jun 2022 15:54:59 GMT

Could someone help with bridge mode activation for a Connect Box modem? I already opened 2 support tichets on this, the first one being more than a week old, but nothing happened. I left the postal code and address in account details.

Thanks in advance!

Re: Bridge mode activation support

Dave — Sun, 05 Jun 2022 18:31:21 GMT

@JohnDoe03

The customer cannot do bridge mode on the modem. I will pass it on to an employee who will come back to this in the topic.

Due to Pentecost weekend, the occupation is less, but it has been passed on.

Have passed it on to a Ziggo employee and he or she will come by as soon as possible.

Ziggo Employees have a Logo in front of their name, which will help you further.

Re: Bridge mode activation support

JohnDoe03 — Sun, 05 Jun 2022 20:51:34 GMT

@Dave

Thanks! 👍

Re: Bridge mode activation support

JohnDoe03 — Mon, 06 Jun 2022 09:04:02 GMT

Problem solved, thanks for support!

Re: Bridge mode activation support

Dave — Mon, 06 Jun 2022 09:59:04 GMT

your welcome 😊

Re: Bridge mode activation support

Cecilia — Mon, 06 Jun 2022 10:10:41 GMT

Hi @JohnDoe03
Welcome to the Ziggo Community!

I'm sorry to read that it takes so much effort to set your modem into bridge mode. The current tickets were not processed because the profile on your modem needed to be switched to IPv4 Only before. This morning I changed the profile on your modem into IPv4 Only and I just checked if the ticket to put your modem into bridge is processed. This is been done, but you already noticed this, haha! 🙂

Re: Bridge mode activation support

JohnDoe03 — Mon, 06 Jun 2022 16:08:07 GMT

@Cecilia

Thank you for your prompt response! Internet down was a good sign that something is happening... 🙂