onderwerp Re: Work VPN connects but unable to access resources in Internet

Work VPN connects but unable to access resources

loldean — Wed, 18 Jan 2023 09:13:29 GMT

I'm having a problem with my work VPN. Internet works fine and is fast, but there's some settings in the modem/router that seem to be interferring with my work vpn.

My work vpn is able to connect successfully, but I'm unable to access any of the resources that are privately available. Specifically servers that our tech company uses for development.

I've never had this problem before and when I checked in my old apartment before moving out, it worked instantly again with no problem. It worked in my GF's old apartment and my work. It also worked on my phone hotspot. But not my home wifi. I have the black smart wifi SmartWifi modem (black) | Customer service | Ziggo

I've had IPv4 activated but when I run ipconfig on windows powershell it still gives back an IPv6 hex address in the default gateway. I've uninstalled/reinstalled the wifi adapter and did ipconfig /flushdns but neither made any differences. I've unplugged and replugged the modem with no effect.

This is a huge priority for me to have fixed as I cannot work from home until it's resolved.

Re: Work VPN connects but unable to access resources

Bert — Wed, 18 Jan 2023 09:22:19 GMT

Try this:

Re: Work VPN connects but unable to access resources

loldean — Wed, 18 Jan 2023 09:33:41 GMT

Thank you for the response Bert!

I've already tried this, and while it does update my default gateway to IPv4, it still doesn't correct my work problem. When I run ipconfig in powershell the default gateway was IPv4 but the IPv6 address was still present (not sure what effect/difference that makes)

Perhaps I need to reset something? Over chat another representative confirmed I have IPv4 activated, so if I see IPv6 does that mean I didn't reset something properly?

Re: Work VPN connects but unable to access resources

tt14111 — Wed, 18 Jan 2023 12:33:11 GMT

After logging in to the modem's web interface at 192.168.178.1 or 192.168.100.1:

Could you adjust the firewall settings for IPv4 and (if available) IPv6, disabling all options except 'Firewall security'? See the Advanced settings, Security, Firewall page.

What is the MTU value currently set to? See the Advanced settings, Tools, MTU size page.

Re: Work VPN connects but unable to access resources

loldean — Wed, 18 Jan 2023 16:44:39 GMT

I've turning off all the settings and no success. I've tried leaving only IPv4 firewall toggled on (all else turned off) and no success

My MTU:

Gateway MTU size: 1500

Should I paste the values of my ipconfig?

Re: Work VPN connects but unable to access resources

tt14111 — Wed, 18 Jan 2023 16:48:42 GMT

MTU setting is OK, you may re-enable Firewall protection for both IPv4 and IPv6.

The ipconfig /all output might reveal something, please post the details of both interfaces (ethernet/Wi-Fi and VPN).

Re: Work VPN connects but unable to access resources

loldean — Wed, 18 Jan 2023 17:03:22 GMT

Just re-enabled firewall security on both IPv4 and IPv6

here's the output of ipconfig /all

with work VPN

Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-AHDJTST Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : arnhem.chello.nl Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 9E-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : AE-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : arnhem.chello.nl Description . . . . . . . . . . . : Killer Wi-Fi 6 AX500-DBS Wireless Network Adapter Physical Address. . . . . . . . . : 9C-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2a02:a210:8c0:1d80:c4bb:67d2:7e6f:7fcf(Preferred) Temporary IPv6 Address. . . . . . : 2a02:a210:8c0:1d80:1ca7:723d:7987:87b0(Preferred) Link-local IPv6 Address . . . . . : fe80::466b:659c:5a1a:2fdf%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.178.42(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, January 18, 2023 5:29:07 PM Lease Expires . . . . . . . . . . : Thursday, January 19, 2023 5:48:20 PM Default Gateway . . . . . . . . . : 192.168.178.1 DHCP Server . . . . . . . . . . . : 192.168.178.1 DHCPv6 IAID . . . . . . . . . . . : 144488144 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 DNS Servers . . . . . . . . . . . : 2001:730:3e42:1000::53 2001:730:3e42::53 213.46.228.196 62.179.104.196 NetBIOS over Tcpip. . . . . . . . : Enabled PPP adapter vnet-gvr-dev-001: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : vnet-gvr-dev-001 Physical Address. . . . . . . . . : DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 10.249.10.4(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 28-C2-1F-53-00-F4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter vEthernet (WSL): Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter Physical Address. . . . . . . . . : 00-15-5D-70-19-40 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a5c1:b222:431b:7439%44(Preferred) IPv4 Address. . . . . . . . . . . : 172.27.208.1(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 738202973 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 NetBIOS over Tcpip. . . . . . . . : Enabled

without work vpn

Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-AHDJTST Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : arnhem.chello.nl Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 9E-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : AE-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : arnhem.chello.nl Description . . . . . . . . . . . : Killer Wi-Fi 6 AX500-DBS Wireless Network Adapter Physical Address. . . . . . . . . : 9C-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2a02:a210:8c0:1d80:c4bb:67d2:7e6f:7fcf(Preferred) Temporary IPv6 Address. . . . . . : 2a02:a210:8c0:1d80:1ca7:723d:7987:87b0(Preferred) Link-local IPv6 Address . . . . . : fe80::466b:659c:5a1a:2fdf%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.178.42(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, January 18, 2023 5:29:07 PM Lease Expires . . . . . . . . . . : Thursday, January 19, 2023 5:48:20 PM Default Gateway . . . . . . . . . : 192.168.178.1 DHCP Server . . . . . . . . . . . : 192.168.178.1 DHCPv6 IAID . . . . . . . . . . . : 144488144 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 DNS Servers . . . . . . . . . . . : 2001:730:3e42:1000::53 2001:730:3e42::53 213.46.228.196 62.179.104.196 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 28-C2-1F-53-00-F4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter vEthernet (WSL): Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter Physical Address. . . . . . . . . : 00-15-5D-70-19-40 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a5c1:b222:431b:7439%44(Preferred) IPv4 Address. . . . . . . . . . . : 172.27.208.1(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 738202973 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 NetBIOS over Tcpip. . . . . . . . : Enabled

Let me find an ethernet adapter to test ethernet and I'll update/respond further with those details. The above is with wifi

I also checked a "what is my ip" type of site and I see that it detects me as using IPv4

Re: Work VPN connects but unable to access resources

loldean — Wed, 18 Jan 2023 17:07:41 GMT

I made a post but after refreshing I don't see it. So reposting, apologies if this shows as two posts.

on wifi WITHOUT vpn

Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-AHDJTST Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : arnhem.chello.nl Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 9E-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : AE-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : arnhem.chello.nl Description . . . . . . . . . . . : Killer Wi-Fi 6 AX500-DBS Wireless Network Adapter Physical Address. . . . . . . . . : 9C-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2a02:a210:8c0:1d80:c4bb:67d2:7e6f:7fcf(Preferred) Temporary IPv6 Address. . . . . . : 2a02:a210:8c0:1d80:1ca7:723d:7987:87b0(Preferred) Link-local IPv6 Address . . . . . : fe80::466b:659c:5a1a:2fdf%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.178.42(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, January 18, 2023 5:29:07 PM Lease Expires . . . . . . . . . . : Thursday, January 19, 2023 5:48:20 PM Default Gateway . . . . . . . . . : 192.168.178.1 DHCP Server . . . . . . . . . . . : 192.168.178.1 DHCPv6 IAID . . . . . . . . . . . : 144488144 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 DNS Servers . . . . . . . . . . . : 2001:730:3e42:1000::53 2001:730:3e42::53 213.46.228.196 62.179.104.196 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 28-C2-1F-53-00-F4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter vEthernet (WSL): Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter Physical Address. . . . . . . . . : 00-15-5D-70-19-40 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a5c1:b222:431b:7439%44(Preferred) IPv4 Address. . . . . . . . . . . : 172.27.208.1(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 738202973 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 NetBIOS over Tcpip. . . . . . . . : Enabled

on wifi WITH vpn

Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-AHDJTST Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : arnhem.chello.nl Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : 9E-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : AE-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : arnhem.chello.nl Description . . . . . . . . . . . : Killer Wi-Fi 6 AX500-DBS Wireless Network Adapter Physical Address. . . . . . . . . : 9C-B6-D0-3E-A9-F9 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2a02:a210:8c0:1d80:c4bb:67d2:7e6f:7fcf(Preferred) Temporary IPv6 Address. . . . . . : 2a02:a210:8c0:1d80:1ca7:723d:7987:87b0(Preferred) Link-local IPv6 Address . . . . . : fe80::466b:659c:5a1a:2fdf%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.178.42(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, January 18, 2023 5:29:07 PM Lease Expires . . . . . . . . . . : Thursday, January 19, 2023 5:48:19 PM Default Gateway . . . . . . . . . : 192.168.178.1 DHCP Server . . . . . . . . . . . : 192.168.178.1 DHCPv6 IAID . . . . . . . . . . . : 144488144 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 DNS Servers . . . . . . . . . . . : 2001:730:3e42:1000::53 2001:730:3e42::53 213.46.228.196 62.179.104.196 NetBIOS over Tcpip. . . . . . . . : Enabled PPP adapter vnet-gvr-dev-001: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : vnet-gvr-dev-001 Physical Address. . . . . . . . . : DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 10.249.10.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 28-C2-1F-53-00-F4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter vEthernet (WSL): Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter Physical Address. . . . . . . . . : 00-15-5D-70-19-40 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a5c1:b222:431b:7439%44(Preferred) IPv4 Address. . . . . . . . . . . : 172.27.208.1(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 738202973 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-57-16-DC-9C-B6-D0-3E-A9-F9 NetBIOS over Tcpip. . . . . . . . : Enabled

Re: Work VPN connects but unable to access resources

loldean — Wed, 18 Jan 2023 17:10:43 GMT

Weird, I am making responses but they don't seem to be appearing. Making a 3rd post. Apologies if this all shows up at once.

without work vpn

Windows IP Configuration

Wireless LAN adapter Local Area Connection* 1: