onderwerp Re: Internet unstable in Internet

Internet unstable

mpcarl — Tue, 02 Nov 2021 11:19:51 GMT

This has been happening off and on for a long time, but in the last two weeks, it has gotten very bad. As I am working during the day, I will lose most or all internet connectivity for a few minutes before it recovers. When this happens, I try to run speed test and it fails or shows 0.1 to 1.x Mbps. When this happens, it affects all of the computers and devices connected to my wifi. It will usually correct itself within a couple of minutes, but there have been times when I have had to restart the modem for it to start working again. In these cases, it can take 15 to 20 minutes before the modem connection becomes stable again.

Re: Internet unstable

tt14111 — Tue, 02 Nov 2021 11:34:46 GMT

Could you post one or more pictures of AOP (main socket inside utility closet ('meterkast') or in living room) and cables, plus splitter(s) and signal amplifier, as applicable?

Additionally, could you post the modem’s downstream/upstream data? Instructions can be found here.

Re: Internet unstable

mpcarl — Tue, 02 Nov 2021 11:50:28 GMT

Hello,

Here you go. Hopefully,

this is what you need. Thanks for the support!

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	626000000	9.5	38	256 qam	4
2	634000000	10.3	38	256 qam	5
3	642000000	9.5	38	256 qam	6
4	650000000	9.5	38	256 qam	7
5	658000000	8.9	38	256 qam	8
6	666000000	8.5	38	256 qam	9
7	674000000	9.1	38	256 qam	10
8	682000000	9.1	38	256 qam	11
9	690000000	9.4	38	256 qam	12
10	698000000	9.6	38	256 qam	13
11	706000000	9.3	38	256 qam	14
12	714000000	9.9	38	256 qam	15
13	722000000	9	38	256 qam	16
14	754000000	7.6	38	256 qam	20
15	762000000	7.6	38	256 qam	21
16	770000000	7.6	38	256 qam	22
17	786000000	7.1	37	256 qam	24
18	794000000	7.1	38	256 qam	25
19	802000000	7.3	38	256 qam	26
20	810000000	6.4	37	256 qam	27
21	818000000	6	37	256 qam	28
22	834000000	6	37	256 qam	30
23	842000000	6.5	37	256 qam	31
24	850000000	5.6	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	19	0
2	Locked	38.6	25	0
3	Locked	38.9	30	0
4	Locked	38.9	23	0
5	Locked	38.6	39	0
6	Locked	38.6	40	0
7	Locked	38.9	35	0
8	Locked	38.6	23	0
9	Locked	38.6	27	0
10	Locked	38.9	21	0
11	Locked	38.6	27	0
12	Locked	38.6	25	0
13	Locked	38.9	42	0
14	Locked	38.9	42	0
15	Locked	38.9	36	0
16	Locked	38.6	48	21
17	Locked	37.6	80	0
18	Locked	38.9	52	0
19	Locked	38.9	65	0
20	Locked	37.6	87	0
21	Locked	37.6	75	0
22	Locked	37.6	91	0
23	Locked	37.6	1547	156
24	Locked	37.3	3768	564

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	45200000	47	5120	64 qam	3
2	24800019	47.5	5120	64 qam	6
3	31600000	47.3	5120	64 qam	5
4	38400000	47	5120	64 qam	4
5	52000000	47	5120	64 qam	2
6	58800000	47.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	3
2	ATDMA	1
3	ATDMA	0
4	ATDMA	0
5	ATDMA	0
6	ATDMA	0

Re: Internet unstable

mpcarl — Tue, 02 Nov 2021 11:54:00 GMT

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	626000000	9.5	38	256 qam	4
2	634000000	10.3	38	256 qam	5
3	642000000	9.5	38	256 qam	6
4	650000000	9.5	38	256 qam	7
5	658000000	8.9	38	256 qam	8
6	666000000	8.5	38	256 qam	9
7	674000000	9.1	38	256 qam	10
8	682000000	9.1	38	256 qam	11
9	690000000	9.4	38	256 qam	12
10	698000000	9.6	38	256 qam	13
11	706000000	9.3	38	256 qam	14
12	714000000	9.9	38	256 qam	15
13	722000000	9	38	256 qam	16
14	754000000	7.6	38	256 qam	20
15	762000000	7.6	38	256 qam	21
16	770000000	7.6	38	256 qam	22
17	786000000	7.1	37	256 qam	24
18	794000000	7.1	38	256 qam	25
19	802000000	7.3	38	256 qam	26
20	810000000	6.4	37	256 qam	27
21	818000000	6	37	256 qam	28
22	834000000	6	37	256 qam	30
23	842000000	6.5	37	256 qam	31
24	850000000	5.6	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	19	0
2	Locked	38.6	25	0
3	Locked	38.9	30	0
4	Locked	38.9	23	0
5	Locked	38.6	39	0
6	Locked	38.6	40	0
7	Locked	38.9	35	0
8	Locked	38.6	23	0
9	Locked	38.6	27	0
10	Locked	38.9	21	0
11	Locked	38.6	27	0
12	Locked	38.6	25	0
13	Locked	38.9	42	0
14	Locked	38.9	42	0
15	Locked	38.9	36	0
16	Locked	38.6	48	21
17	Locked	37.6	80	0
18	Locked	38.9	52	0
19	Locked	38.9	65	0
20	Locked	37.6	87	0
21	Locked	37.6	75	0
22	Locked	37.6	91	0
23	Locked	37.6	1547	156
24	Locked	37.3	3768	564

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	45200000	47	5120	64 qam	3
2	24800019	47.5	5120	64 qam	6
3	31600000	47.3	5120	64 qam	5
4	38400000	47	5120	64 qam	4
5	52000000	47	5120	64 qam	2
6	58800000	47.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	3
2	ATDMA	1
3	ATDMA	0
4	ATDMA	0
5	ATDMA	0
6	ATDMA	0

Re: Internet unstable

mpcarl — Tue, 02 Nov 2021 11:54:49 GMT

Here you go. Hopefully, this is what you need. Thank you so much for the quick attention.

Re: Internet unstable

tt14111 — Tue, 02 Nov 2021 12:24:41 GMT

Downstream signal exhibits some noise.

Because the AOP is located inside the meterkast, that's where the modem should be installed. The current modem location/connection method is incorrect. The socket in the living room is outdated and only to be used for connecting a TV/decoder. Please remove the splitter from this socket, it is redundant.

Do you have TVs connected using coax? If not, connect the modem directly to the AOP i.e. without a splitter.

Could you post another picture of the AOP?

Re: Internet unstable

mpcarl — Tue, 02 Nov 2021 14:51:29 GMT

I think this is the image you need. After I took the picture I removed the splitter and attached the cable directly to this box. To answer your TV question, there are no TVs currently connected to the cables.

Re: Internet unstable

tt14111 — Tue, 02 Nov 2021 14:59:51 GMT

The AOP is fully up-to-date. The splitter (POA 01-UPC) was one with a design flaw, the plastic shell sometimes causes problems as it prevents the splitters from making proper contact with the AOP.

If I understand correctly, you have now moved the modem to the meter closet and connected it directly to the AOP?

Could you post the downstream/upstream data once again?

Re: Internet unstable

mpcarl — Tue, 02 Nov 2021 15:17:40 GMT

I moved the modem into the utility closet and directly connected to the AOP, but then I had no wifi anywhere in the house. I moved it back to where it was but simplified the connection.

Previously the connection was:
AOP -> splitter -> powered splitter -> wall port -> spitter -> modem.
I am not connected with:
AOP -> powered splitter -> wall port -> modem.
So fewer jumps and spits. I do want to connect a TV via the powered splitter, so I want to leave that there for now in the hopes this resolved the issue.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	626000000	15.8	38	256 qam	4
2	634000000	15	38	256 qam	5
3	642000000	15.8	38	256 qam	6
4	650000000	15.3	38	256 qam	7
5	658000000	15.6	38	256 qam	8
6	666000000	15.6	38	256 qam	9
7	674000000	16.3	38	256 qam	10
8	682000000	16	38	256 qam	11
9	690000000	16.1	38	256 qam	12
10	698000000	15.4	38	256 qam	13
11	706000000	15.5	38	256 qam	14
12	714000000	15.5	38	256 qam	15
13	722000000	15	38	256 qam	16
14	754000000	14.9	38	256 qam	20
15	762000000	14.5	38	256 qam	21
16	770000000	14.5	38	256 qam	22
17	786000000	13.5	38	256 qam	24
18	794000000	13.6	38	256 qam	25
19	802000000	13.9	38	256 qam	26
20	810000000	13.9	38	256 qam	27
21	818000000	13.4	37	256 qam	28
22	834000000	13.5	37	256 qam	30
23	842000000	13.5	37	256 qam	31
24	850000000	12.8	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	770	17068
2	Locked	38.6	3624	4630
3	Locked	38.9	3578	3456
4	Locked	38.9	946	9236
5	Locked	38.9	981	8062
6	Locked	38.9	1204	8708
7	Locked	38.6	829	9560
8	Locked	38.9	1181	8528
9	Locked	38.9	918	9099
10	Locked	38.6	1077	10299
11	Locked	38.9	1541	7332
12	Locked	38.6	892	13780
13	Locked	38.6	2291	14227
14	Locked	38.6	1159	8344
15	Locked	38.9	1351	10242
16	Locked	38.9	2933	13994
17	Locked	38.6	1191	9260
18	Locked	38.9	986	9919
19	Locked	38.6	2777	3688
20	Locked	38.6	4127	3821
21	Locked	37.6	1532	7400
22	Locked	37.6	2299	6968
23	Locked	37.3	2694	11478
24	Locked	37.6	4877	5352

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	45200000	41	5120	64 qam	3
2	24800019	40.8	5120	64 qam	6
3	31600000	40.5	5120	64 qam	5
4	38400000	40.8	5120	64 qam	4
5	52000000	41.5	5120	64 qam	2
6	58800000	42	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	3
2	ATDMA	2
3	ATDMA	0
4	ATDMA	0
5	ATDMA	0
6	ATDMA	0

Re: Internet unstable

tt14111 — Tue, 02 Nov 2021 15:37:19 GMT

Unfortunately, moving the modem to the meter closet often results in worse WiFi coverage and would require a separate router/AP to comply with the recommended connection method. I understand that you'd like to retain the ability to connect a TV/decoder.

The 'powered splitter' is an amplifier which is supplying the modem with too much power. Recommended DS power is <10 dBmV. In addition, the signal now exhibits considerable noise. Please move the living room cable to the lowest amplification/position (0 dB) on the amplifier.

I recommended disconnecting inactive cables at the amplifier and installing termination resistors on these connectors.

Re: Internet unstable

mpcarl — Wed, 03 Nov 2021 07:16:46 GMT

Goedemorgen,

I tried to move the cable (to the wall port) from the amplifier directly to the AOP, but the cable has the termination resistors and the AOP does not. I was going to do this as a test. If I can find one around, I'll give this a try. About 12 hours ago I connected the wall port to the 0 dB port on the amplifier and restarted the modem. Here are the number from this morning. I'll give this a try today and report back if the problem is resolved or if it continues.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	626000000	10.9	38	256 qam	4
2	634000000	11	38	256 qam	5
3	642000000	10.8	38	256 qam	6
4	650000000	11.3	38	256 qam	7
5	658000000	11	38	256 qam	8
6	666000000	11.5	38	256 qam	9
7	674000000	11.6	38	256 qam	10
8	682000000	12	38	256 qam	11
9	690000000	11.5	38	256 qam	12
10	698000000	11.4	38	256 qam	13
11	706000000	11	38	256 qam	14
12	714000000	11.3	38	256 qam	15
13	722000000	11	38	256 qam	16
14	730000000	10.6	38	256 qam	17
15	738000000	11	38	256 qam	18
16	746000000	10.9	38	256 qam	19
17	754000000	10.4	38	256 qam	20
18	802000000	9.5	38	256 qam	26
19	810000000	9.4	38	256 qam	27
20	818000000	8.9	37	256 qam	28
21	826000000	8.9	37	256 qam	29
22	834000000	9.1	37	256 qam	30
23	842000000	8.8	37	256 qam	31
24	850000000	8.3	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	19
2	Locked	38.6	20
3	Locked	38.6	21
4	Locked	38.9	11
5	Locked	38.6	11
6	Locked	38.9	19
7	Locked	38.6	22
8	Locked	38.9	11
9	Locked	38.9	8
10	Locked	38.6	13
11	Locked	38.9	16
12	Locked	38.6	16
13	Locked	38.9	19
14	Locked	38.9	27
15	Locked	38.9	22
16	Locked	38.9	22
17	Locked	38.9	19
18	Locked	38.6	37
19	Locked	38.6	21
20	Locked	37.6	32
21	Locked	37.6	28
22	Locked	37.3	40
23	Locked	37.3	40
24	Locked	37.6	46

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	45200000	41	5120	64 qam	3
2	24799979	40.8	5120	64 qam	6
3	31600000	40.8	5120	64 qam	5
4	38400000	40.8	5120	64 qam	4
5	52000000	41.5	5120	64 qam	2
6	58800000	41.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	1
2	ATDMA	0
3	ATDMA	0
4	ATDMA	0
5	ATDMA	0
6	ATDMA	0

Re: Internet unstable

tt14111 — Wed, 03 Nov 2021 10:14:40 GMT

You are correct about not being able to connect the living room cable directly to the AOP, you would need an IEC female to F female adapter plug for that.

However, signal is showing significant improvement now that the living room is connected to the amplifier's 0 dB output.

Re: Internet unstable

mpcarl — Sun, 07 Nov 2021 10:59:38 GMT

I was hopeful that this would resolve the problem, but it has not. I was not online a lot Thursday and Friday to monitor, but this morning (Sunday) has been more of the same. In addition to the lost internet access, the wifi is now dropping all devices and taking 15 - 20 minutes to recover. I cannot log into the box because I am getting that "Someone else is currently logged into the settings page" error even though I have not connected since yesterday.

Re: Internet unstable

tt14111 — Sun, 07 Nov 2021 11:12:28 GMT

The error message indicates that the previous session was not logged out from. Could you reboot the modem and post the event log ('Network Log' tab)?

The amplifier might still be causing problems and downstream power was still slightly too high. The adapter plug that I mentioned (to connect the living room directly to the AOP) might be able to solve the stability problems.

The recommended connection method is as follows: AOP to splitter, splitter to modem and amplifier. One or more access points are required for expanding WiFi coverage, for example SmartWifi pods.

Re: Internet unstable

mpcarl — Sun, 07 Nov 2021 11:20:44 GMT

Does that explain all the wifi dropping at one? I did install the smart wi-fi pods on Friday. This has improved connectivity in the other parts of the house.

Re: Internet unstable

tt14111 — Sun, 07 Nov 2021 11:27:09 GMT

Since you are already using the SmartWifi pods, you can use the recommended connection method as described in my previous reply.

Re: Internet unstable

mpcarl — Sun, 07 Nov 2021 11:29:07 GMT

Looks like the wifi went down due to a reboot. I didn't do this and I am the only one in the house at the moment.

System up time

: 0 days 0h:45m:43s

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	626000000	11	38	256 qam	4
2	602000000	11.4	38	256 qam	1
3	610000000	11.5	38	256 qam	2
4	618000000	11.1	38	256 qam	3
5	634000000	11	38	256 qam	5
6	698000000	11.5	38	256 qam	13
7	706000000	11	38	256 qam	14
8	714000000	11.3	38	256 qam	15
9	722000000	11	38	256 qam	16
10	738000000	11	38	256 qam	18
11	746000000	10.8	38	256 qam	19
12	754000000	10.4	38	256 qam	20
13	762000000	10	38	256 qam	21
14	770000000	10.1	38	256 qam	22
15	778000000	9.5	38	256 qam	23
16	786000000	9.4	37	256 qam	24
17	794000000	9	38	256 qam	25
18	802000000	9.3	38	256 qam	26
19	810000000	9.3	38	256 qam	27
20	818000000	8.8	37	256 qam	28
21	826000000	8.8	37	256 qam	29
22	834000000	9.1	37	256 qam	30
23	842000000	8.9	37	256 qam	31
24	850000000	8.4	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	4
2	Locked	38.9	1
3	Locked	38.9	4
4	Locked	38.6	5
5	Locked	38.9	4
6	Locked	38.9	6
7	Locked	38.9	0
8	Locked	38.9	0
9	Locked	38.9	5
10	Locked	38.6	5
11	Locked	38.6	5
12	Locked	38.9	0
13	Locked	38.6	0
14	Locked	38.9	4
15	Locked	38.6	0
16	Locked	37.6	6
17	Locked	38.6	14
18	Locked	38.6	18
19	Locked	38.6	6
20	Locked	37.6	6
21	Locked	37.6	5
22	Locked	37.6	3
23	Locked	37.3	6
24	Locked	37.3	7

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	45200000	41	5120	64 qam	3
2	24800000	40.8	5120	64 qam	6
3	31600000	40.8	5120	64 qam	5
4	38400000	40.8	5120	64 qam	4
5	52000000	41.5	5120	64 qam	2
6	58800000	41.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	1
2	ATDMA	0
3	ATDMA	0
4	ATDMA	0
5	ATDMA	0
6	ATDMA	0

Re: Internet unstable

tt14111 — Sun, 07 Nov 2021 11:40:49 GMT

Downstream/upstream data are looking good. Please post the event log ('Network Log' tab).

Re: Internet unstable

mpcarl — Sun, 07 Nov 2021 11:52:19 GMT

Network Log

Time Priority Description

07/11/2021 11:58:17	notice	LAN login Success;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 19:16:26	critical	No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 13:06:21	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 08:33:7	notice	LAN login Success;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 21:32:32	critical	No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:50:20	notice	LAN login Success;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:27:31	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:53	critical	No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:40	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:9	Warning!	Lost MDD Timeout;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:5	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:26:2	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:25:39	Warning!	Lost MDD Timeout;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:25:35	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:25:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:25:35	Warning!	RCS Partial Service;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 20:25:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:d3:43:ee:d4:d3;CMTS-MAC=00:01:5c:96:f8:66;CM-QOS=1.1;CM-VER=3.0;

Re: Internet unstable

tt14111 — Sun, 07 Nov 2021 12:02:03 GMT

Event log is showing major improvement as well, only problem was an instance of RCS Partial Service at 06/11/2021 13:06:21.

Please move the modem to the meter closet and connect it as recommended by Ziggo. Connect one of the POA 01-UPC splitters (plastic case removed) to the AOP. Then connect modem and amplifier to the splitter. This will result in further signal improvement.

Finally, as I mentioned earlier, I recommend installing termination resistors on the amplifier outputs. If you'd like to install a TV/decoder at some point in the future, simply remove the resistor and reconnect the respective cable.