onderwerp Re: Can't top-up unlimited data bundle in Mobiele Diensten

Can't top-up unlimited data bundle

walkline1 — Wed, 09 Mar 2022 19:59:04 GMT

I can't top-up my unlimited data bundle.

This is not something new. About half year ago I had the same issue - https://community.vodafone.nl/t5/Diensten/Can-t-top-up-unlimited-data-bundle/m-p/205885.

You solved it by removing daily limit. And thank you for that!

But it seems that now I have that daily limit alongside with the old issue.

I'm asking to solve this issue ASAP, because toping-up data bundle via support is not acceptable for me.

Re: Can't top-up unlimited data bundle

Alex — Thu, 10 Mar 2022 11:42:23 GMT

Hi @walkline,

What a shame this error returned to you, I'm sorry to hear. Could you send me a private message with your phonenumber, address details en date of birth? I'll look into this.

Re: Can't top-up unlimited data bundle

Louis — Thu, 21 Apr 2022 06:14:07 GMT

Hi @walkline, Thank you for your private message to my colleague. That's strange! Which bundle are you trying to activate? Do you get the error message through the app, through the website, or through both? If you get the error message through the website, which browser are you using?

Re: Can't top-up unlimited data bundle

walkline1 — Sun, 01 May 2022 19:07:50 GMT

I have "unlimited" bundle with 10 GB limit and 2GB refreshable limit. I'm trying to refresh that 2GB limit.

I don't have app, I'm using website.

I have this issue in Safari and Chrome.

Re: Can't top-up unlimited data bundle

walkline1 — Sun, 01 May 2022 19:51:34 GMT

Another issue that sometime happens you can see on screenshot.

Re: Can't top-up unlimited data bundle

Louis — Mon, 02 May 2022 06:53:48 GMT

What happens if you use the app for this @walkline?

Re: Can't top-up unlimited data bundle

walkline1 — Mon, 02 May 2022 07:27:25 GMT

Unfortunately it's not possible for me to test the app. The app is not available in my appstores region.

Re: Can't top-up unlimited data bundle

Louis — Mon, 02 May 2022 08:40:34 GMT

I have created a casse 11073098 for you. You can see this in My Vodafone as well. Technical support will check this for you and also will share the solution with you.