How can I resolve CS2010 on the Next Mini?

[vvitkovskis]

Dear all,
Good afternoon. I am experiencing issue with gthe Next mini modem, for some reason it is not working and app is throwing an error CS2010. I have tried to connect it via cabel and WiFi, and while running diagnostics it showing no issues with connection. So it must be something with abonnement. I also tried to heractivieren but without success.
Regards,
Vladislavs Vitkovskis

[Steefb]

How did you acquire the box? The box only works if suplied by ziggo.

[panda_snorkel]

That you unplugged the Next Mini and your modem from the electricity circuit? Did this action resolved your problem? 

[panda_snorkel]

Also have you tried to set your Next Mini to  factory mode/Fabrieksinstellingen? Did this work for you? 

[vvitkovskis]

Hi!

I have ziggo abbonnement for both TV and Internet since September 2025. 

[vvitkovskis]

Hi!

I did that, did not help.

[Bert]

Foutcode CS2010 oplossing | Klantenservice | Ziggo

[vvitkovskis]

Did not help after factory reset

[vvitkovskis]

Hi Bert,

Did everything and same error pops up.

[Steefb]

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@vvitkovskis  schreef:

Hi!

I have ziggo abbonnement for both TV and Internet since September 2025. 

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That's not an answer to my question.

[vvitkovskis]

It was delivered by ziggo together with the wifi router.

[Ryan]

Hello @vvitkovskis 
Sorry to see that the connectiond did not work propper. When we check the signal and the devices, we do see that everything is up and running. Is it resolved in the mean time? Otherwise we will gladly hear from you again. 

[vvitkovskis · Accepted solution]

hi Ryan!
Good morning. It started to work today, the issue is resolved. I would like to thank everyone for their support!
Much appreciated! 🙂