No coverage and internet - Samsung Galaxy S25+

[Dima82]

Hello,

I bought a Samsung Galaxy S25+ from Vodafone, and since then I’ve been experiencing serious problems with both coverage and internet connection — both inside and outside the Netherlands. Everyone around me has proper signal and internet access, but I don’t.

I called Vodafone, and they told me my SIM card was expired. They replaced it, but the problem is still exactly the same. I’m really fed up with this situation. I contacted Vodafone again, and they advised me to post my issue here on the community.

Honestly, I don’t see how this will help, because I believe the issue is with the phone itself, not the network or SIM card. I think Vodafone should replace the device.

[EnergieBoy]

Hello @Dima82 

It's great that customer service referred you to the community. Sometimes this helps, sometimes it doesn't. It's really frustrating not having any signal on your phone (both indoors and outdoors). Indoors might be possible because you're dealing with the concrete and insulation of the building. You should, of course, have good signal outdoors. Have you checked the website to see if your network is working?

So, what could you do to see if the problem is with your SIM card or your phone? Have you tried another SIM card, from someone you say has good signal, in your own phone? That way you can see if the problem is with your phone or perhaps Vodafone after all. Also, try putting your own SIM card in another phone so you can get a good look at it. Because who knows, the problem might not be with Vodafone at all, but with your new phone.

Try that first and see what results you get.

Please also check if there is an outage in your area, which you can do via this page.

[EnergieBoy]

If you can't get any results from this, which I don't expect because it's your device or the SIM card, you'll have to wait for someone from Vodafone who will then take a look with you.

After making a backup, you could perform a network settings reset on your device, or a full factory reset (but I wouldn't do the latter until you've tried everything). You could also try selecting a different network and then manually resetting it back to Vodafone NL. You can do this in the network settings.

Oh yeah, do you have one SIM card in your device or two different ones (so one from Vodafone and one from another provider)? Some people experience this too, and it can be tricky. I don't have an Android device, so I don't know much about it, sorry.

And just to be clear, I don't work for Vodafone, which you probably expected; I'm just trying to help.
I had to translate everything through Google Translate.

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[Dennis]

Hi @Dima82 en welcome to the Vodafone Community,

The situation indeed sounds it needs a cross test with another phone, would it be possible to try this, as @EnergieBoy suggested?

[EnergieBoy]

Hi @Dima82 
Have you got a cross test done with another phone?
It's been two weeks now, and I'm curious if it's been resolved. Could you please let us know here? Other community customers are experiencing this issue as well. Thank you!